Privacy Policy

Last updated: August 7, 2026

This Privacy Policy explains how SmarterSwipe ("we," "us," or "our") collects, uses, and protects information when you visit this website, contact our support desk, or receive messages from us.

Information we collect

We collect the following categories of information:

• Contact information you provide directly, including your name, business name, email address, mailing address, and mobile phone number.
• Support information you provide when you open a request, including your merchant identification number, the equipment you use, and the details of the issue you are reporting.
• Communication records, including support tickets, emails, call records, and text messages exchanged with our support team.
• Technical information collected automatically when you visit this website, including IP address, browser type, device type, referring page, and pages viewed.

How we use your information

• To respond to your support request and resolve the issue you reported.
• To verify your identity and confirm that you are authorized to make changes to a merchant account.
• To send you service-related messages, including ticket status updates, technician and installation scheduling, and account or service notifications.
• To maintain records of support activity and improve the quality of our service.
• To comply with legal, regulatory, and card network obligations.

Text messaging and mobile information

We send text messages only to individuals who have provided express written consent by checking the SMS consent box on a form on this website, by providing consent in writing to a member of our team, or by initiating a text conversation with us.

What we send

Messages relate to your support request and your merchant account. This includes ticket status updates, technician and installation scheduling, appointment reminders, and account or service notifications.

Message frequency and cost

Message frequency varies based on your open support activity. Message and data rates may apply. We do not charge you for messages we send; your mobile carrier may.

How to stop receiving messages

Reply STOP to any message to unsubscribe. You will receive one confirmation message and no further messages after that. Reply HELP to any message for assistance, or contact us at help@smarterswipesupport.com or (725) 525-5511. Opting out of text messages does not affect your merchant account or your ability to receive support by phone or email.

Carriers

Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to the effective transmission from your wireless service provider.

How we share information

We do not sell your personal information. We do not share mobile information or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

We may share other information in the following limited circumstances:

• Service providers that operate our systems on our behalf, such as our customer relationship management platform, ticketing system, telephony provider, and email provider. These providers are bound by contract to use the information only to provide services to us.
• Payment processors, sponsor banks, and equipment manufacturers when it is necessary to resolve your support issue, such as opening a hardware warranty case or escalating an account issue on your behalf.
• Legal and regulatory disclosures when required by law, subpoena, or a valid request from a government authority, or to protect our rights, property, or the safety of others.

Data retention

We retain support records and contact information for as long as your account is active and for a period afterward as required for legal, tax, and card network recordkeeping obligations. When you opt out of text messaging, we retain a record of your opt-out request so that we do not message you again. Records of consent and opt-out are retained for at least ten years, consistent with applicable state and federal requirements.

Data security

We use administrative, technical, and physical safeguards designed to protect your information, including encrypted transmission, access controls, and role-based permissions. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices and rights

• You may opt out of text messages at any time by replying STOP.
• You may unsubscribe from email by using the unsubscribe link or by contacting us.
• You may request access to, correction of, or deletion of the personal information we hold about you, subject to our legal and contractual recordkeeping obligations.
• California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and the right to request deletion. We do not sell personal information.

Cookies

This website uses cookies and similar technologies to keep the site functioning and to understand how it is used. You can control cookies through your browser settings. Disabling cookies may affect how parts of the site work.

Children

This website and our services are intended for businesses and are not directed to children under 13. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. Material changes to how we handle text messaging consent will be communicated directly to affected users.

Contact us about privacy

SmarterSwipe
215 E Warm Springs #109
Las Vegas, NV 89118
Email: help@smarterswipesupport.com
Phone: (725) 525-5511